All products ship from southern California
We offer a variety of shipping options, including but not limited to Next Day Air, Priority and Standard Shipping. Please note that delays may occur during transit due to weather conditions, product availability, national holidays and other factors.
FREE SHIPPING: Free first-class shipping available on orders over $75 (U.S. orders only, excluding Alaska and Hawaii). Auto Delivery shipments are free regardless of order value. Please note that Free Shipping may take 5 - 10 business days for delivery.
Note: During warm weather months (April - September), orders containing perishable chocolate products received on Wednesday through Friday will ship the following Monday to avoid extended time in transit vehicles and mail boxes where there is a greater chance of melting.
Chocolate is only available for shipping in the 48 contiguous states of North America. International orders that make it through our checkout process will be refunded and cancelled.
Please use your discretion when placing chocolate orders during warm weather months (April - September) because we can not guarantee the final condition of your delivery.
Upgrades to shipping, warm weather packaging and cool packs are used to aid in the safe arrival of all chocolate within a maximum of 2 - 3 business days.
No Returns or exchanges allowed on chocolate products. Refunds for melted chocolate will be processed as gift cards only.
If you have chosen to ship your order outside the United States, please note that the prices do not include customs fees, taxes, duties or tariffs.
It is your responsibility to pay these fees at the time of delivery or to contact your country's appropriate authority to discuss or dispute such fees. Please allow your order time to pass through customs procedures; an order will not be considered "lost" until 60 days from the date your order shipped. We are unable to process, credit or reship merchandise until the 60 day period has passed.
We are required to declare the full retail value of all products shipped internationally.
By continuing with checkout, you acknowledge and agree with the above International Tariff Disclaimer.
**All products ship from southern California
Please contact your local authority to determine if a Health Permit is required to accept nutraceutical shipments in your state. Phone Number: 55-2595-0400
Products available at BrainMD Health are intended for personal use only. In an effort to prevent your shipment from being seized or held by Customs, your order should contain NO MORE than a 90-day supply of each item. More information about shipping restrictions to Canada can be found here: http://www.hc-sc.gc.ca/dhp-mps/prodnatur/faq/question_consum-consom-eng.php.
BrainMD Health is not responsible for items or orders that are seized, destroyed or refused by Customs.
Delivery times will vary depending on the shipping method that you choose for your order.
To determine shipping charges for each shipping method, please use the shipping calculator on the checkout page.
We want you to feel 100% confident when trying our products!
If you are unhappy with your purchase for any reason simply contact us within 90 days to receive a full refund (less original and/or return shipping fees). Returns require a return authorization number in order to receive a refund. Call 888-850-5287 from 6am – 5pm PST or email us anytime at email@example.com to receive a return authorization number or if you have any questions.”
Please Note: Unfortunately, we are not able to offer our Rewards program outside of the United States.
The BrainMD Rewards program (“Program”) is a loyalty and rewards program for BrainMD.com. All registered account holders with a shipping address within the Contiguous United States are eligible for the Program, but accounts are limited to one per user. In some cases, International customers may see rewards points accrue but they are not eligible for use with orders shipping to an international address. International customers shipping to addresses within the United States will be able to use accrued rewards points. Registering for an account means you agree to these Terms & Conditions. Points are a unit of measurement to determine future discounts at an exchange rate determined by BrainMD and at their sole discretion. BrainMD reserves the right to change the value of points at any time, without notice.
To make a return, please contact our customer care team for a Return Merchandise Authorization (RMA) Number and return label. We may be reached at (888) 850-5287, or direct at (949) 556-4721 from 6am to 5pm, PST, Monday through Friday. Or you may email us anytime at firstname.lastname@example.org. Refunds will be processed upon receipt of return package and will exclude return shipping costs.
Return labels can only be issued for domestic returns. International orders are responsible for return shipping.
All returns require a Return Authorization. All products returned without a Return Authorization will be subject to a 15% restocking fee & store credit for the product price only.
**If you have any special issues or concerns with your order please contact our customer care team immediately so we may assist you accordingly!
Please refer to our “Perishable Chocolate Shipping” guidelines for information on those items.